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Frequently Asked Questions
Everything you need to know about our heirloom jewellery, presentation upgrades, and white-glove gifting delivery.
Jewellery & Presentation
How does the LED Luxury Mahogany Box work?
Our Mahogany-Style Luxury Box features a hidden, built-in brilliant LED spotlight directly inside the lid. The moment your loved one opens the box, the spotlight automatically turns on, casting an incandescent beam directly onto the necklace and message card for an unforgettable reveal.
How long do the Preserved Eternal Roses last?
Our Eternal Roses are real, natural Ecuadorian roses hand-picked at peak bloom and preserved using a non-toxic mineral formula. They retain their soft texture, vivid beauty, and fresh appearance for 1 to 3 years without requiring any water, sunlight, or maintenance.
Will the jewellery tarnish, rust, or turn skin green?
Never. Every piece is precision-crafted from solid 316L surgical-grade stainless steel and hand-dipped in genuine 14K white gold or 18K yellow gold. They are 100% hypoallergenic, nickel-free, and lead-free. We back every piece with our lifetime tarnish-free replacement guarantee.
Delivery & Gifting
How quickly will my gift arrive, and is it discreetly packaged?
All orders are carefully hand-inspected before dispatch and sent via a tracked courier. Orders are typically dispatched within 2–4 business days.
Your order will arrive in discreet, unmarked outer packaging, ensuring the surprise remains a surprise if the recipient checks the mail.
Estimated delivery time: 7–10 business days from dispatch. Please note that delivery times may be longer during holiday periods.
Personalised & engraved items: Please allow an additional 1–3 business days for personalisation or engraving.
Can I send the gift directly to the recipient?
Yes, absolutely. Because every order arrives fully assembled inside our presentation gift box with the sentiment card nestled inside, it is 100% ready to gift. We never include paper invoices, receipts, or prices inside the parcel.
Connect with Our Gifting Concierge
We are here to assist with personalized messages, order tracking, and bespoke curation.