Shipping policy

SHIPPING POLICY

Store: Precious Flame (PreciousFlame.com)

Effective Date: 21 October 2026

At Precious Flame, each order is handled with intentional care and dispatched in presentation-ready luxury packaging to ensure an elevated unboxing experience from the moment it arrives.

1. Order Processing Times

- Standard Keepsake Orders: Carefully prepared, inspected, and dispatched within 1–3 business days (Mon–Fri, excluding UK public holidays)

- Personalised & Engraved Items: Custom laser engraving, bespoke message cards, or specialty production require an additional 1–2 business days before dispatch

- Order Cut-Off: Orders placed after 2:00 PM GMT begin processing the following business day

- Dispatch Confirmation: You’ll receive an email with your tracking link as soon as your order leaves our studio

2. UK Shipping & Rates

Service Estimated Delivery Cost

Standard Tracked Delivery 3–5 business days £3.99 — FREE on orders over £50

Express Next-Day Delivery 1–2 business days £6.99

Estimated transit times begin once accepted by the carrier. All UK orders include tracking.

3. Direct Gifting & Packaging

- No Pricing in Box: For gifts shipped directly to the recipient — all receipts, invoices & pricing are omitted from the package. The invoice is sent only to the purchaser’s email

- Luxury Presentation: Every piece arrives in its premium gift box (Standard or Illuminated Mahogany), complete with sentiment message card — ready to gift

4. International Shipping & Customs

We ship worldwide to mindful gifting destinations:

Europe: 5–10 business days — rates calculated at checkout

USA & Canada: 7–14 business days — rates calculated at checkout

Rest of World: 10–20 business days — rates calculated at checkout

Customs & Duties: International orders may be subject to local VAT, import duties, or clearance fees upon arrival. These are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.

5. Tracking Your Order

Every order includes full tracking. Once dispatched, you’ll receive an email with your tracking number & live link. Please allow 24 hours for carrier tracking to update.

6. Holiday Season

During busy periods, we do our very best to meet all estimates — but increased volume or courier delays may occasionally extend delivery times slightly. We appreciate your patience, and we’ll always aim to get your gift to you as quickly as possible!

7. Lost, Stolen, or Delayed Items

- If tracking hasn’t updated for 10+ business days, or marked as lost → email us immediately

- If marked "Delivered" but not received → check safe places, neighbours, or building reception first

- We’ll work with you & the carrier to resolve it as quickly as possible

8. Contact Us

Precious Flame