Terms of service

 

Store: Precious Flame (PreciousFlame.com)

Effective Date: 21 October 2026

 

 

 

 

This website is operated by Simon Charles Lowe (trading as Precious Flame). Throughout this site, the terms "we", "us", and "our" refer to Precious Flame. Precious Flame offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

 

By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms").

 

Our store is hosted on Shopify Inc., providing the secure online e-commerce platform that enables us to offer our products and gifting experiences to you.

 

 

 

 

By agreeing to these Terms, you represent that you are at least 18 years of age (the age of majority in the United Kingdom). You may not use our products or services for any unauthorized or illegal purpose, nor violate any applicable laws in your jurisdiction.

 

 

 

 

We make every effort to display the colours, textures, and details of our jewellery and gift collections with the utmost accuracy. Because our pieces feature natural materials, hand-finished details, and personalised craftsmanship, slight variations in appearance may occur — these are hallmarks of authentic, handcrafted quality and do not constitute defects.

 

 

 

 

We reserve the right to refuse or cancel any order for reasons including inventory limitations, pricing errors, or fraud-detection flags. We will notify you promptly if this affects your order.

 

- Prices are displayed in GBP (£) and are subject to change without notice

- You agree to provide current, complete, and accurate purchase and account information for all transactions

- Payment is required at the time of order unless otherwise agreed in writing

 

 

 

 

When using our personalised engraving or message card service, you agree not to submit text that is abusive, defamatory, harassing, obscene, hateful, discriminatory, or unlawful. We reserve the right to decline printing or engraving any message that violates these standards.

 

 

 

 

All imagery, photography, brand copy, product names, logos, and digital designs on PreciousFlame.com are the exclusive intellectual property of Precious Flame and are protected by UK and international copyright and trademark laws. You may not reproduce, distribute, or use any of our content without our written permission.

 

 

 

 

Products are provided "as is" and "as available". While we take great care in quality control, we do not warrant that our service will be uninterrupted or error-free.

 

To the fullest extent permitted by law, Precious Flame shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products. Nothing in these Terms limits or excludes your statutory consumer rights under UK law.

 

 

 

 

These Terms of Service and any purchase agreements shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

 

 

 

- Brand: Precious Flame

- Legal Entity: Simon Charles Lowe (Sole Trader)

- Trading Address: Lychett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom

- Customer Care Email: support.preciousflame@gmail.com

- Operating Hours: Monday – Friday, 9:00 AM – 19:00 PM GMT